Terms
Scope of Services
At Northampton Appliance Repairs Services, we provide specialized repairs and maintenance for home appliances, focusing on washing machines, dishwashers, refrigerators, and ovens. Our services are limited to the Northampton area and its immediate surroundings. We aim to offer fast, reliable, and affordable repair solutions to extend the life of your appliances. All services are conducted by skilled technicians to ensure quality and efficiency. We commit to restoring appliances to optimal operation standards while adhering to the UK laws governing consumer goods and services.
User Obligations and Responsibilities
Customers are required to provide accurate and complete information regarding the appliance models and the issues encountered. It is the responsibility of the user to ensure that our technicians have safe access to the appliances needing repair. Users should follow recommendations provided post-repair to maintain appliance functionality. This includes adhering to usage guidelines, performing recommended care procedures, and promptly notifying Northampton Appliance Repairs Services of any reoccurring issues after services have been rendered. It is also important for the user to ensure timely payments as agreed upon during service scheduling.
Pricing and Payments
Our pricing is competitive and reflective of the services provided. We ensure transparency in all our dealings, including estimates given prior to the commencement of repairs. All costs associated with repairs, parts replacement, and any additional services are communicated upfront. Payments are required upon completion of repairs and can be made in cash or via bank transfer. We uphold a commitment to fair pricing, and any discrepancies or disputes regarding payments should be communicated to us immediately for resolution. All monetary transactions will adhere to legal regulations within the United Kingdom.
Liability and Limitations
While we strive to deliver top-quality repairs, Northampton Appliance Repairs Services is not liable for any indirect or consequential damages arising from the use of repaired appliances. Our liability is strictly limited to the cost of the repair services provided. We undertake to employ the best practices and diagnostics to ensure repairs are thorough and lasting, but there can be no guarantee that appliances will not experience other faults unrelated to the repair. Should a repair not meet the agreed standard, customers are encouraged to contact us for clarification and potential remedy. Liability for product warranties and manufacturing defects lies with the original manufacturers.
Contact Information and Communication
For any inquiries, service requests, or concerns, customers can reach us via email at [email protected]. Our physical correspondence address is 245 Karangahape Road, Auckland CBD, Auckland 1010, New Zealand. We ensure all communications are prompt and courteous, aiming for resolution within a reasonable timeframe. Feedback on services is encouraged and helps us enhance our service delivery and customer satisfaction. All communications should be professional, and any threatening or abusive communications will be reported and addressed according to applicable laws.
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