UK GDPR
UK GDPR Compliance
This page explains how Northampton Appliance Repairs Services complies with the UK General Data Protection Regulation (UK GDPR), which governs the protection of personal data in the United Kingdom.
Scope and Applicability
Although Northampton Appliance Repairs Services does not maintain a user registration system or store personal data in a database, we may collect limited personal data through website interactions such as contact form submissions, server logs, and analytics cookies. This data is processed solely for the purpose of responding to service inquiries and improving website functionality, in accordance with UK GDPR.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access – You may request confirmation of whether we process your data and obtain a copy of it.
- Right to rectification – You may request correction of any inaccurate or incomplete personal data.
- Right to erasure – You may request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to restrict processing – You may request that we limit how your data is used under certain conditions.
- Right to data portability – Where applicable, you may request your data in a structured, commonly used format.
- Right to object – You may object to processing based on legitimate interests, including profiling or direct marketing.
How We Comply
We ensure compliance with UK GDPR by:
- Collecting only the minimum personal data necessary to respond to inquiries.
- Not retaining personal data longer than required for the purpose (typically 30 days after resolution).
- Using secure, encrypted contact forms and secure server protocols.
- Providing clear information about data use via this page and our Privacy Policy.
Data We Process
The personal data we may process includes:
- Name
- Email address
- Phone number
- Service request details (e.g., appliance type, issue description)
- IP address and browser information (via analytics cookies, anonymized where possible)
Legal Basis for Processing
We process personal data based on legitimate interest – specifically, to respond to your service request and improve customer support. Where consent is required (e.g., for cookies), we obtain it through clear, opt-in mechanisms.
How to Exercise Your Rights
To exercise any of your UK GDPR rights, please contact us directly via email at [email protected]. Include your full name, the nature of your request, and any relevant details (e.g., date of contact). We will respond without undue delay.
Response Timeframes
We are required to respond to your request within one month of receipt. If the request is complex or numerous, we may extend this period by a further two months, and we will inform you within one month if this is necessary.
No Discrimination Policy
You will not be denied services, charged different prices, or receive a lower quality of service because you have exercised your rights under UK GDPR.
Updates and Changes
We may update this page periodically to reflect changes in law or our practices. Any material changes will be posted here with an updated effective date.
Contact Information
For questions, requests, or complaints regarding your personal data under UK GDPR, please contact:
Wesley Goodwin
245 Karangahape Road, Auckland CBD, Auckland 1010, New Zealand
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection: https://ico.org.uk.
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