Heat Pump Not Cooling – What’s Wrong and How to Fix It

If your heat pump is blowing warm air on a hot day, you’re probably wondering why. It’s a common annoyance, but most of the time the fix is simple. Below we break down the usual suspects and give you easy steps to try before you book a technician.

Common Reasons Your Heat Pump Won’t Cool

Dirty air filter. A clogged filter blocks airflow, making the indoor coil work harder and often overheating the system. Replace or clean the filter every 1‑2 months during heavy use.

Low refrigerant. When the refrigerant charge is low, the pump can’t absorb heat properly. You might notice ice forming on the coils or a hissing sound. This isn’t a DIY job – a licensed tech needs to locate the leak and recharge the system.

Thermostat settings. It sounds obvious, but an incorrectly set thermostat will keep the unit from cooling. Make sure it’s set to “cool” mode, the temperature is lower than the current room temp, and the fan is on “auto” rather than “on”.

Blocked outdoor unit. Leaves, dirt, or debris can cover the condenser coil, stopping heat exchange. Clear a 2‑foot radius around the unit and gently brush away any grime.

Faulty fan or motor. If you don’t hear the outdoor fan spin, the motor may be stuck or the capacitor could be bad. A humming sound without airflow points to this issue.

Electrical problems. Tripped breakers, blown fuses, or loose wiring can shut down the cooling cycle. Check your home’s breaker box and reset any tripped switches.

DIY Checks Before You Call a Technician

Start with the quickest fixes. Turn off the heat pump, wait a minute, then restart it – this resets the control board and can clear minor glitches.

Next, inspect the filter. If it’s dirty, replace it with the correct size (your manual will list the part number). A clean filter improves airflow and may restore cooling right away.

Walk outside and look at the condenser. If you see leaves or grass clippings, carefully remove them. Use a garden hose on a low setting to gently spray the coils, avoiding any electrical components.

Check the thermostat batteries if it’s a wireless unit. Weak batteries can cause miscommunication with the heat pump.

Finally, locate your circuit breaker. Flip the heat pump’s breaker off, wait 30 seconds, then flip it back on. This power cycle can resolve sensor errors.

If none of these steps bring back cold air, it’s time to call in a professional. A qualified technician will test refrigerant pressure, examine the compressor, and diagnose electrical faults safely.

At Northampton Appliance Repairs, we specialize in heat‑pump service for the local area. Our team can quickly pinpoint the problem and get your system cooling again, often within the same visit. We offer transparent pricing and a satisfaction guarantee, so you won’t be left guessing about costs.

Don’t let a warm house ruin your day. Try the simple checks above, and if the heat pump still won’t cool, give us a call. We’ll have your home comfortable again in no time.